About us: We Redesign How Work Works

We believe complexity doesn’t have to mean confusion.

We help organizations untangle the hidden frictions that slow down decision-making, block collaboration, and reduce productivity.

Built on insights from transformations of over 170 creative and complex organizations, our methods are rooted in systems thinking and human-centered design—because better processes only matter if your people actually embrace them.

A little bit of history….

It began with a simple but persistent question:
Why is it so hard for smart teams to get good work done?

Jack Skeels first explored that question in the late 1990s at RAND, where he researched large, project-driven organizations. The answer — then and now — wasn’t a lack of talent or effort. It was the way the work working was structured: unclear scope, chaotic collaboration, costly over-managing, and a resultant massive productivity loss that reduced quality and slowed progress.

That insight led to AgencyAgile, a company built in 2011 to help creative and service organizations move faster, with less friction and more autonomy. Those methods — especially the development of Workstream Pods — proved transformational. AgencyAgile was a testbed wherein 170+ organizations deployed and refined the basic pod model and its many methods. Many still use it a decade later.

But as the world changed, so did the nature of the problems our clients faced.

We didn’t stop training teams — but we stepped up.
What started as a training model evolved into a broader advisory practice. One that helps leaders not just fix their teams, but rethink how their organizations work — structurally, strategically, and systemically.

That’s what Better Company is built for.

We still make teams work better, faster, and happier. But now, we help entire companies design new ways of working — and do it faster, with more clarity and less pain.

And as AI reshapes the work ahead, it turns out the same structures that help humans collaborate better — Pods, lightweight, empowering methods, and shared ownership — are some of the best ways to adopt and craft AI to deliver real, sustained value.

We help organizations build the connective tissue between people, process, and intelligent tools.

Fifteen years later, we still are about making work, actually work.

Our Manifesto

We Are Fans of Our Humanity

We are all more gifted, capable, and motivated than we can often see in ourselves — or each other.

We Work Better Together

The best outcomes happen through trust and transparency. We assume and expect positive intent in everyone.

Taking Turns Makes More Winners

Our drive and strengths can sometimes overshadow others. We take turns, pace ourselves, and make space for everyone to contribute and grow.

The Speed of the Team Is the Speed of the Organization

Our primary job as leaders is to ensure team focus, flow, and productivity. When teams thrive, so does the whole system.

Relinquishing Control Unleashes Human Potential

Control, when imposed on others, becomes toxic. True leadership comes through authority paired with mentorship — unlocking the best in individuals and teams.

The Collective Outperforms the Silo

Shared understanding beats isolated knowledge. We make the 'why' visible so we can collectively deliver the 'what' and 'how.'

Direct Communication Over Intermediaries and Documentation

Rich, direct communication creates clarity. Alignment between teams and customers is our top priority.

We Are Present, On Time, and Connected

We show up. We speak in realities. We stay connected and aligned in purpose, understanding, and action. We share what we learn and help when help is needed.

Questions Are the Best Way to Learn and Lead

All meaningful learning starts with questions. We lead by asking — not telling — because discovery is more powerful than instruction.

We Work Better Together with Artifacts

Shared visual tools — colorful, interactive, and collaborative — enhance communication and understanding.

Conversation and Communication Often Outperform Systems

Tools are tempting, but we value clarity and connection over complexity. We keep systems simple so communication can stay rich and human.

Our People

  • Jack Skeels

    CEO & FOUNDER

    Founded by Jack Skeels, an award-winning consultant and author, and former RAND researcher, Better Company approach incorporates decades of insight into managerial complexity, organizational design, and leadership development. Jack’s approach is pragmatic, grounded, and compassionate—shaped by deep experience and a proven record of transforming teams and organizations.

  • Steve Wages

    PRINCIPAL CONSULTANT

    Steve is small agency strategist who specializes in our Roadmapping and Scoping and Estimation methods.  A former licensed architect, Steve co-founded and bootstrapped 60-person Juxt Interactive in 1998 as CEO, exiting with a buyout in 2008.

  • Maya Krauss

    SENIOR CONSULTANT

    Maya specializes in agency assessments, and delivery operations optimization.  Based in NYC, she has a decade-plus of experience at top agencies producing large scale projects and operationalizing teams to work more efficiently.